Nearly fifty years ago the Polaroid Corporation did extensive research on how people reacted to positive and negative feelings. They learned that if a customer was wildly ecstatic about a product they would tell, on average, three people. They also discovered that if people were mildly dissatisfied with a product or service, they told ten […]

The post 2016 In My Rearview Mirror- 20 Days and Counting appeared first on MadisonsCPC.